Protec Roofing Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with us, including via our website, online forms, phone calls, SMS, email, and advertising platforms.
1. Personal Information We Collect
We may collect the following personal information:
Full name
Phone number
Email address
Suburb and property location
Property type (e.g. single or double story)
Details relating to your enquiry (e.g. gutter cleaning, roof restoration, inspections, quotes)
This information may be collected when you:
Submit a form on our website or landing pages
Contact us via phone, SMS, or email
Engage with our online advertisements
Request a quote, inspection, or booking
2. How We Use Your Information
We use your personal information to:
Respond to your enquiry
Provide quotes and service information
Arrange inspections, bookings, and site visits
Send booking confirmations and reminders
Follow up on enquiries you have submitted
Provide service updates or maintenance reminders
Improve our services, marketing, and customer experience
We only use your information for purposes reasonably related to your enquiry or services requested.
3. Communications (Phone, SMS & Email)
By submitting your details through our website or forms, you consent to being contacted by Protec Roofing Pty Ltd via:
Phone calls
SMS messages
Email communications
These communications may include:
Quotes and pricing
Inspection scheduling
Booking confirmations and reminders
Follow-ups related to your enquiry or requested services
You may opt out of non-essential communications at any time by notifying us or using the opt-out instructions included in our messages.
4. Marketing & Maintenance Communications
Where consent has been provided, we may occasionally send:
Maintenance reminders
Service notifications
Special offers or promotions
You can opt out of marketing communications at any time without affecting your ability to receive essential service-related messages.
5. Disclosure of Personal Information
We do not sell, rent, or trade your personal information.
We may share your information with trusted third-party service providers where necessary to operate our business, including:
CRM and scheduling platforms (e.g. GoHighLevel)
SMS and email communication providers
Advertising and analytics platforms (e.g. Google Ads, Meta) for tracking and optimization
All third parties are required to handle personal information securely and in accordance with applicable privacy laws.
6. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, or disclosure. This includes secure systems, restricted access, and reputable service providers.
7. Cookies & Tracking Technologies
Our website may use cookies and tracking technologies to:
Improve user experience
Measure website and advertising performance
This may include tracking via Google Ads or Meta platforms. These technologies do not directly identify you but may collect anonymized usage data.
8. Access & Correction
You may request access to, or correction of, your personal information at any time by contacting us using the details below.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website.
10. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Protec Roofing Pty Ltd
📍 Melbourne, Victoria, Australia
📧 Email: [email protected]
📞 Phone: 0481286798