Terms of Service

These Terms of Service (“Terms”) govern your use of the website, online forms, and services provided by Protec Roofing Pty Ltd (“we”, “us”, “our”).

By accessing our website, submitting an enquiry, or engaging our services, you agree to be bound by these Terms.

1. Services Provided

Protec Roofing Pty Ltd provides roofing and exterior maintenance services including, but not limited to:

Gutter cleaning

Roof restorations

Roof inspections

Roof repairs and associated maintenance services

All services are subject to availability, site conditions, safety considerations, and confirmation by Protec Roofing Pty Ltd.

2. Enquiries, Quotes & Inspections

Submitting an enquiry does not constitute a booking or acceptance of a quote.

Quotes are provided based on information available at the time and may change following an on-site inspection.

Inspections may be required before a final price is confirmed.

Fixed pricing applies only where expressly stated and confirmed in writing.

3. Bookings & Appointments

Appointment times are scheduled in good faith and may be adjusted due to weather conditions, safety concerns, or unforeseen circumstances.

We will make reasonable efforts to notify you of any changes or delays.

Missed or cancelled appointments without reasonable notice may result in rescheduling delays.

4. Payments

Payment terms will be communicated prior to commencement of works.

Deposits may be required for certain services.

Full payment is due upon completion of services unless otherwise agreed in writing.

Failure to make payment may result in recovery action.

5. Access & Safety

You agree to provide safe and reasonable access to the property where services are to be performed.

Protec Roofing Pty Ltd reserves the right to refuse or cease work if site conditions are deemed unsafe, including but not limited to:

Unsafe roof access

Hazardous weather conditions

Structural or safety risks

6. Service Limitations

Services are performed with due care and skill in accordance with industry standards.

We are not responsible for pre-existing damage, structural defects, or issues outside the agreed scope of works.

Roofing and gutter services may reveal existing damage that was not visible prior to service.

7. Communications & Consent

By submitting your details, you consent to being contacted by Protec Roofing Pty Ltd via phone call, SMS, or email regarding:

Your enquiry

Quotes and inspections

Bookings and scheduling

Appointment reminders

Follow-ups related to requested services

You may opt out of non-essential communications at any time.

8. Website Use

You agree not to misuse our website, submit false information, or engage in activities that interfere with the proper operation of our services.

All website content is the property of Protec Roofing Pty Ltd and may not be reproduced without permission.

9. Liability

To the extent permitted by law:

Protec Roofing Pty Ltd is not liable for indirect, incidental, or consequential loss arising from the use of our website or services.

Our liability is limited to the cost of the services provided.

Nothing in these Terms excludes rights under Australian Consumer Law.

10. Privacy

Your use of our services is governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

11. Changes to Terms

We may update these Terms from time to time. The latest version will be available on our website.

12. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes are subject to the jurisdiction of Victorian courts.

13. Contact Us

Protec Roofing Pty Ltd
📍 Melbourne, Victoria, Australia
📧 Email: [email protected]
📞 Phone: 0481286798